Frequently asked questions and concerns
When is my payment due?
Utility bills are due on the 10th of each month*. Late payments will include an 8% late fee. Your bill will have a reminder of the past due amount and a disconnect date on your next bill. You will receive two (2) reminders, (shut off Notice), prior to the disconnect date. If the bill is not paid by the disconnect date, you will be charged a $10.00 service fee and your service will be shut off. You must pay the amount due, the service fee and additional deposits prior to reconnection of the service.
*We ask that all customers be mindful that the payment needs to be received by the City of Dowagiac by the 10th of each month to avoid additional fees. This is especially important when using a third party bill payment service.
What are my payment options?
- Pay in person at City Hall Monday - Friday 8:30 to 5:00.
- Drop Box (located off alley behind the old Huntington Bank) and at front entrance of City Hall.
- Credit card payments in person or over the phone. (269-782-2195)
- Direct payment - auto drafting your checking/savings account—must complete the Direct Payment Form (PDF).
- Budget- The budget plan will estimate a monthly payment amount for you based on the current actual usage; that amount will be the same each month and may change on an annual basis, after review. Budget Plan Forms (PDF) are available and can be used in conjunction with the direct payment plan.
- Pay online using BSA payment screen.
Help! I can't pay my bill
If you are unable to pay your utility bill prior to the disconnection date, you may come to City Hall and sign a 10-day extension agreement. You are allotted 2 extensions per calendar year. Failure to pay the full amount due within the 10-day extension will result in disconnection.
New Payment Protection Assistance
Payment Plan — You have the right to enter into a payment plan with the City of Dowagiac for an amount that is not in dispute and you are unable to pay in full.
Winter Shut Off Protection — During the heating season November 1-March 31st, the City of Dowagiac will postpone shutoff if you are an eligible low-income customer that enters into a winter protection plan and provides documentation that you are actively seeking emergency assistance from an energy assistance program. The plan consists of 2 options:
Two (2) additional 10-day extensions or,
Enter into a 7% winter protection payment plan with the City of Dowagiac
Medical Emergency — You can postpone the shutoff of service if you inform and provide documentation to the City of Dowagiac of a medical emergency that exists at your residence.
Senior Citizen — If you are a senior citizen (65 years or older), you are provided with shut off protection in both the heating season and the cooling season.
Senior Citizens — Help us Help you:
If you are 65 years or older, please contact the City of Dowagiac Utilities Department, so that we can update your account.
Military Personnel — If you are in the military, you are provided with shut off protection pursuant to MCL 460.9c.
Payment Assistance — The Southwest Michigan United Way 211 may be contacted by City of Dowagiac utility customers by dialing 1-800-563-5432. This agency may be able to direct you to programs for financial assistance and other social programs such as utilities, food and other basic services.
For additional information, forms and payment agreements, please contact the City Utility Department at 269/782-2195 Monday – Friday 8:30am -5:00pm
I think I have a leak.
The City of Dowagiac has implemented a program whereby property owners will not be charged sewer rates for lawn/garden sprinkling if they separate their plumbing for installation of a separate water meter. If you are interested in participating in this program, please review and complete the Sprinkling Meter Application. If you have any questions, please contact the Utilities Office at 269-782-2195.
New Utility Service