Frequently asked questions and concerns
When is my payment due?
Utility bills are due on the 10th of each month*. Late payments will include an 8% late fee. Your bill will have a reminder of the past due amount and a disconnect date on your next bill. You will receive two (2) reminders, (shut off Notice), prior to the disconnect date. If the bill is not paid by the disconnect date, you will be charged a $10.00 service fee and your service will be shut off. You must pay the amount due, the service fee and additional deposits prior to reconnection of the service.
*We ask that all customers be mindful that the payment needs to be received by the City of Dowagiac by the 10th of each month to avoid additional fees. This is especially important when using a third party bill payment service.
What are my payment options?
- Pay in person at City Hall Monday - Friday 8:30 to 5:00.
- Drop Boxes at City Hall.
- Drive-Up Service behind City Hall.
- Credit card payments over the phone at 833-610-5716.
- ACH payment - automatic draft from your your checking/savings account. Get your application here Direct Payment Form (PDF).
- Bill Pay - use the bill pay option at your bank to mail a payment every month.
- Budget- The budget plan will be the same each month and will change on an annual basis, after review. Budget Plan Forms (PDF) . Please contact Customer Service.
- Pay online using BSA payment screen.
- Kiosk located at Family Fare Supermarket.
Help! I can't pay my bill
If you are unable to pay your utility bill prior to the disconnection date, you may come to City Hall and sign a 10-day extension agreement. You are allotted 2 extensions per calendar year. Failure to pay the full amount due within the 10-day extension will result in disconnection.
Medical Emergency- You can postpone the the shut off of service if you inform the City and provide documentation of a medical emergency that exists at you residence.
Senior Citizen - if you are a senior citizen (65 years or older,) you are provided with shutoff protection in both the heating and cooling seasons. If you are 65 or older, please contact the City Utilities Department, so we can update your account.
Military Personnel - If you are in the military, you are provided with shut off protection pursuant to MCL 460.9c.
Payment Assistance -
You may be eligible for payment assistance through the Michigan Department of Health & Human Services (MDHHS). Contact them at (269) 445-0200 to obtain additional information.
Michigan 2-1-1 may be able to direct you to programs for financial assistance in Cass County. They can be reached by dialing 1-844-875-9211, texting your zip code to 898211, or visit them online at mi211.org.
I think I have a leak.
The City of Dowagiac has implemented a program whereby property owners will not be charged sewer rates for lawn/garden sprinkling if they separate their plumbing for installation of a separate water meter. If you are interested in participating in this program, please review and complete the Sprinkling Meter Application. If you have any questions, please contact the Utilities Office at 269-782-2195.
New Utility Service
- Call Utility Department (269-782-2195) for information on Deposit(s)
- Signed Copy of Lease or Property Transfer Affidavit
- Copy of ID
- Deposit Card
Email documents to firstname.lastname@example.org
or Fax to 269-782-1838
What are the shut off rules?
Effective November 1, 2019, electric and/or water shut-off rules went into effect.
*If you or your spouse is in the military, you are provided certain shut-off protections pursuant to MCL 460-9C.
*During the heating season – November 1st through March 31st – residents may request 2 additional 10-day extension agreements.
*If you or a member of your household has a certified medical condition which requires electricity, shut-offs may be extended or postponed an additional 21 days.
*The new rules provide that during the heating season when temperatures fall below 35 degrees – November 1st through March 31st – and the cooling season when temperatures exceed 94 degrees – citizens shall not have electrical services disconnected.
*Customers may be eligible for payment assistance of electrical or water/sewer services. Contact the Michigan Department of Health and Human Services (MDHHS) at (269) 445-0200 to obtain additional information on State Emergency Relief (SER).