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Call
(269) 782-8200,
24-hours a day, 7 days a week, to report
utilities emergencies.
If the call is deemed to be non-emergency in nature, a $75.00 call-out
charge will be added to your next monthly utility bill.
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 What
should I do if I have a power outage?
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Check fuses/breakers to
see if they may have tripped or blown |
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If fuses/breakers are ok,
call the DPS Emergency number at
(269) 782-8200 immediately to have personnel check for
a problem |
| NOTE: The City is
responsible for the power line and the connection from
the pole to the house - all other wiring and equipment
is the customer's responsibility and they should call
an electrician. |
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What
should I do if I have a water leak?
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If the leak is in the house
(i.e. faucets, etc.), the resident is responsible for
the repairs |
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If the leak is at the meter,
contact DPS at (269) 782-8200 to make an appointment to
check the meter connection |
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If the leak is outside
the house, contact DPS to check |
| NOTE: The City is
responsible from the street to the property line and the
meter only. All other plumbing lines and valves (including
main shut-off valve) is the responsibility of the homeowner. |
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What
should I do if I have a water back up?
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If water is backing
up in the home without having used the water, call the
DPS Emergency number at (269) 782-8200 immediately,
there may be a problem with the water main |
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If there is water backing
up when using the facilities, it may be a problem inside
the house and you should notify a plumber |
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What
should I do if I have a sewer back up?
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Call the DPS Emergency
number at 269-782-8200 immediately, there may be a problem
in the sewer service line or the sewer main |
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A.
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DPS personnel will come
out and check the clean out and/or main in front of the
residence to see if the main is clear |
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1. |
If the main is clear, DPS
personnel will advise resident to contact a plumber to
clean the sewer line |
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2. |
When a plumber is called
to clean a sewer line, the plumber must notify the
City while the rods are still in the sewer line for verification
of stoppage location |
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3. |
If a plumber is called,
location is verified, and stoppage is found to be on City
property, you may file a claim with the City by calling
the Human Resource Manager at (269) 782-2195 |
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B.
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If the main is plugged,
DPS personnel will clean the sewer main |
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If a resident has damage
due to a sewer back up, they may file a claim with the
City by contacting the Human Resource Manager at (269)
782-2195. |
| NOTE: The
City is responsible for the sewer main in the street and
service laterals to the property line. All sewer lines
and drains on the property are the homeowner's responsibility
and a plumber should be contacted. Should the stoppage
be located on City property, the plumber must notify
the City while the rods are still in the sewer line for
verification of stoppage location so the City can
make permanent repairs. |
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What
should I do if I notice sewer gas odors?
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Generally,
this is the customer's problem and flushing floor drains
or seldom-used sink drains with water will take care of
it |
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If the sewer gas smell
is very noticeable outside of the residence, contact the
DPS office at (269) 782-8200 to have personnel investigate
(may have problem with sewer main/service lateral) |
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